Returns & Exchanges
At Yū, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all eligible items. Our goal is to ensure your shopping experience is as seamless and refined as the products we curate.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the products are in their original, unused condition.
Ship the Items
Affix the prepaid shipping label provided via the portal and drop off your package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing